return exchange TS Return Exchange Policy

In compliance to RA7394 or the Consumer Act of the Philippines, TS implements the following policies when it comes to returns and exchanges.

  1. The purchased item has been proven to be defective prior to purchase.
    • Manufacturing defect
    • Expired Item
    • Food is with foreign material upon opening
    • Others
  2. For Items with warranties such as appliances, we encourage you to bring the items to the Authorized Service Centers.  They will be the one to suggest if they can replace or repair the item, or endorse item replacements to the store.
  3. Unfortunately, we cannot accommodate return and exchange of undergarments for hygienic reasons.
  4. We encourage our consumers to immediately inform our store if the product they purchased has an issue.  Please do not forget to bring in your receipt as proof of purchase, when asked to visit the store.  The sooner you bring us your concern, the faster we can resolve the problem.
Additional information can be gathered in this DTI page about returns and exchanges.


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